What happens when your staff doesn’t speak a patient’s language? It can be a frustrating experience for both patient and care provider. But it doesn’t have to be that way.
Instead, you can connect instantly to an over-the-phone interpreter who can bridge the communication gap, supporting safe and equitable patient care day and night.
Accentable Services provides on-demand over-the-phone interpreting in more than 260 languages and dialects to clinics, doctor’s offices, health centers, surgery centers and other healthcare facilities like yours. Video interpreting too, including ASL. Our fast, reliable language support services can help improve patient care, health outcomes, compliance and peace of mind. Our professional interpreters all have knowledge of medical terminology and are committed to HIPAA.
Better Patient Care
Providing excellent patient care depends on effective communication between healthcare providers and patients. If patients can’t understand their doctors, nurses and specialists, and vice versa, then it’s harder to develop rapport and trust. By using over-the-phone interpreting to communicate with patients in the language they speak best, you can increase patient satisfaction and help them feel heard during a potentially stressful time.
Better Health Outcomes
When language barriers are removed, misunderstandings are less likely to happen and patients are more likely to follow instructions and treatment plans. This means fewer repeat visits, fewer misdiagnoses and a significant reduction in liability. In a clinical setting, effective communication is the cornerstone of informed consent; without a qualified interpreter, a patient’s agreement to treatment may be legally scrutinized. That’s why using a reliable language line for healthcare providers from Accentable Services can reduce malpractice risks, help achieve better health outcomes and lower costs for you and your team.
Better Compliance
Accentable Services provides HIPAA-compliant interpreting services to help you provide meaningful language access to your patients and other stakeholders. Our services help you to ensure compliance with critical language access laws and regulations, specifically Section 1557 of the Affordable Care Act (ACA), which mandates the use of qualified interpreters in healthcare.
Our platform also assists in meeting the standards of Title VI of the Civil Rights Act of 1964, ensuring that your facility avoids the risk of federal audits or discrimination claims. These days, being prepared isn’t just a best practice—it is a regulatory necessity.
More Peace of Mind
What happens when your only Spanish-speaking team member goes on vacation? Or if your whole team is English-Spanish bilingual, what happens when a new Arabic-speaking patient walks through the door? Under Section 1557, relying on unqualified staff or a patient’s family member—especially a minor—to interpret medical information is prohibited except in extreme, life-threatening emergencies. It’s hard to know what tomorrow will bring, but being adequately prepared provides peace of mind and operational efficiency. There’s no wasted time trying to find a solution when time is of the essence.
When you have a 24/7 language line available for your healthcare patients with Accentable Services, your team will be ready to serve any patient and their family, meeting the meaningful access standard for clinical safety no matter what language they speak. We provide clear training materials, and calls will connect to an interpreter within seconds.
How to Get a 24/7 Language Line for Healthcare Providers
For fast, reliable language support, we invite you to sign up for over-the-phone interpreting services with Accentable Services. You’ll receive instant access to professional interpreters with knowledge of medical terminology in more than 260 languages and dialects. We also offer video interpreting in more than 90 languages and dialects, including American Sign Language.
If you have questions or would like more information, please don’t hesitate to get in touch at hello@accentableservices.com.