Privacy Policy

1.0 Introduction

Accentable Services provides language services. For more information, please refer to our website:

This Privacy Policy is applicable to Accentable Services (“we”, “our” or “us”) as related to our services, which collectively include:

This Privacy Policy sets out the essential details relating to your personal data relationships with Accentable Services as a:

  • Website visitor,
  • End user of the Services (“End User”),
  • Prospective client,
  • Job applicant, and/or
  • Partner.

Clients contract the use of our Services and give access to their employees and other third parties, as solely decided by them. 

2.0 Personal Information We Collect 

2.1 Information You Choose to Provide to Us


We may ask you to provide personal information when:

  • You use the Website to send us messages,
  • You connect with us directly via phone calls or video conferencing platforms,
  • We or Client account administrators grant you access to the Services,
  • You or Client account administrators upload or enter personal information to the Website,
  • You participate in programs we may offer from time to time, and/or
  • You pay for our Services. 


The personal information we collect may include first and last name, business email address, phone number and company name. 

In addition, we may collect data provided by you, your employer or other users of the Services that may be required to use Accentable Services' services. We expect all users to follow their organization’s privacy policy and any applicable regulatory requirements when providing, accessing and using personal information. 

As a Job Applicant, we may also collect your resume and cover letter. 

2.2 Information We Collect Automatically


We collect information about your visits to the Website when you land on any of our webpages through cookies and similar tracking technology. 


For further information about the types of Cookies we use, you can access our Cookie Policy at this link:

2.3 Information We May Collect from Third Parties


We may combine the information we collect as a result of your direct interactions with us with information obtained through other third-party sources, such as We also may obtain and/or purchase lists from third parties about individuals and companies interested in our services. 


The personal information collected may include your name, company name, job title, email address, business address and telephone number.

3.0 How We Use Personal Information  

We use your Personal Information to:

  • Deliver the contracted Services,
  • Deliver training and support to our End Users and/or carry out the transactions you have requested,
  • To communicate with you directly through emails, calls, chats and/or video conferencing, 
  • Process payments for Services,
  • Send communications to you about:
    • Our services and offerings 
    • Service notices and changes to our terms and policies 
    • Particular programs in which you have chosen to participate 
    • Promotional offers and surveys
  • Advertise and market our products and services,
  • Manage our Website in order to maintain and deliver the contracted functionality and services, 
  • Enforce our Website and Service Terms and/or separate contracts (if applicable) with you,
  • Prevent fraud and other prohibited or illegal activities,
  • Protect the security or integrity of the Website, our business or Services; and/or
  • Otherwise, as disclosed to you at the point of collection or as required or permitted by law.

We do not, and will not, sell your information to any third party. 

4.0 How We Share Personal Information

Our Services

If you are an End User of our Services, your personal information may be viewed as reasonably necessary to perform the contracted Services. 

Service Providers

We use third parties to help us provide our Services. They will have access to your information as collected by the Website as reasonably necessary to perform the contracted Services on our behalf. 

Legal Disclosures

It is possible that we may need to disclose personal information when required by law, subpoena or other legal processes as identified in the applicable legislation.

We attempt to notify our clients about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.

5.0 How We Secure Personal Information

We are committed to protecting the security of all of the personal information we collect and use.

We use a variety of physical, administrative and technical safeguards designed to help protect it from unauthorized access, use and disclosure.

6.0 Your Rights

We offer the following rights to all individuals regardless of their location or applicable privacy regulations.

For personal information we have about you, you can:

  • Access your personal information or request a copy.

You have the right to obtain information about what personal information we process about you or to obtain a copy of your personal information. If you have provided personal information to us, you may contact us to obtain an outline of what information we have about you or a copy of the information. 

  • You have the right to be notified of what personal information we collect about you and how we use it, disclose it and protect it.

This Privacy Policy describes what personal information we collect and our privacy practices. We may also have additional privacy notices and statements available to you at the point of providing information to us directly.

  • Change or correct your personal information.

You have the right to update/correct your personal information or ask us to do it on your behalf. You can edit your information through the user account or ask us to change or correct it by contacting us at

  • Delete or erase your personal information.

You have the right to request deletion of your personal information at any time. We will communicate back to you within reasonable timelines the result of your request. We may not be able to delete or erase your personal information, but we will inform you of these reasons and any further actions available to you.

  • Object to the processing of your personal information

You have the right to object to our processing of your personal information for direct marketing purposes. This means that we will stop using your personal information for these purposes.

  • Ask us to restrict the processing of your personal information

You may have the right to ask us to limit the way that we use your personal information. 

  • Export your personal data.

You have the right to request that we export to you in a machine-readable format all of the personal information we have about you. We do not process personal information through the use of automated means. If you would like to exercise any of the rights described above, please contact us at You also have the right to lodge a complaint with the local organizations in charge of enforcing the privacy legislation applicable in your territory.

7.0 How Long We Keep Your Personal Information

We retain information as long as it is necessary to provide the Services to you and our Clients, subject to any legal obligations to further retain such information.

We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and take other actions permitted by law. 

The information we retain will be handled in accordance with this Privacy Policy.

8.0 Other Important Information

We will only collect and process personal data about you where we have a lawful reason for its collection.

When you visit our Website and provide us with your personal information, we collect and use it with your consent.  

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at

How to Select Your Communications Preferences 

You may choose to receive or not receive marketing communications from us. To stop receiving marketing communications, please click the “Unsubscribe” link in the email we sent you. 

Even if you opt-out of receiving marketing communications, we may still communicate with you in connection with security and privacy issues, servicing your account, fulfilling your requests or administering any promotion or any program in which you may have elected to participate. 

9.0 Contact Information

You may contact us to exercise any of your rights or ask for more information about your personal information and our privacy practices by contacting us at



A.1 For Individuals Based in California

This section provides additional specific information for consumers based in California as required by the California Consumer Privacy Act of 2018 (“CCPA”).

A.1.1 Collection and Use of Personal Information

In the last 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as your name, email address, business mailing address, telephone number or other similar identifiers.
  • Information regarding your interaction with our Website or Services and other usage data.
  • Professional/Employment Information that you include in your resume and cover letter and send to us when applying for a position.
  • Other Personal Information, such as personal information you provide to us in relation to a survey, comment, question, request, article download or inquiry and any other information you upload to our Website.

We collect personal information directly from you, from third parties that you permit to share your information or from third parties that share public information about you and as stated above.

See the section above, “How We Use Personal Information,” to understand how we use the personal information collected from California consumers.

A.1.2 Recipients of Personal Information

We share personal information with third parties for business purposes. The third parties to whom we disclose your personal information may include: our service providers and advisors, and analytics providers. 

Please see the "How We Share Information" section of the Privacy Policy above for more information.

A.1.3 California Privacy Rights

As a California resident, you may be able to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations of the law):

  • The Right to Know any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months, upon verification of your identity:
    • The specific pieces of personal information we have collected about you;
    • The categories of personal information we have collected about you;
    • The categories of sources of the personal information; and
    • The categories of personal information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed.
  • The Right to Request Deletion of personal information we have collected from you, subject to certain exceptions.
  • The Right to Opt-Out of Personal Information sales to third parties now or in the future. However, we do not sell your personal information.

You also have the right to be free of discrimination for exercising these rights. 

Please note that if the exercise of these rights limits our ability to process personal information (such as a deletion request), we may no longer be able to provide you with our Services or engage with you in the same manner.

A.1.4 How to Exercise Your California Consumer Rights

To exercise your right to know and/or your right to deletion, please submit a request by contacting us at

We will need to verify your identity before processing your request. 

In order to verify your identity, we will generally require sufficient information from you so that we can match it to the information we maintain about you in our systems. Sometimes we may need additional personal information from you to be able to identify you. We will notify you. 

We may decline a request to exercise the right to know and/or right to deletion, particularly where we are unable to verify your identity or locate your information in our systems or as permitted by law.

You may choose to designate an authorized agent to make a request under the CCPA on your behalf. No information will be disclosed until the authorized agent’s authority has been reviewed and verified. Once a request has been submitted by an authorized agent, we may require additional information (i.e. written authorization from you) to confirm the authorized agent's authority. 

If you are an employee/former employee of an Accentable Services Client that uses our Services, please direct your requests and/or questions directly to your employer/former employer.

If you are a third party (auditor, business associate, etc.), who was given access to Accentable Services' Services by an Accentable Services Client, please direct your requests and/or questions directly to the Accentable Services Client that gave you access.

B. Minors Under Age 16

Our Services are intended for business use and we do not expect them to be of any interest to minors. We do not intentionally collect any personal information of consumers below the age of 16. We also do not sell the personal information of California consumers.

C. HIPAA Statement

Accentable Services is required by the Health Insurance Portability and Accountability Act of 1996 to protect the confidentiality of the protected health information of covered individuals.

Accentable Services will use protected health information only as required for the purposes of the services ordered by our clients.

Accentable Services will otherwise not use or disclose protected health information not provided for in this statement or by client agreement, or as required by law. If we are required by law or court order to disclose such information, prior to any disclosure we will promptly notify the client in writing, attaching a copy of the legal demand and make reasonable efforts to allow our client an opportunity to seek a protective order or other judicial relief.

Accentable Services will use appropriate safeguards to prevent use or disclosure of protected health information other than as provided for in this statement or by client agreement.

Accentable Services has implemented administrative, physical and technical safeguards (including written policies and procedures) that reasonably and appropriately protect the confidentiality, integrity and availability of electronic protected health information that it receives, maintains or transmits on behalf of clients, as required by the security rules. We will comply with the requirements of 45 CFR sections 164.308, 164.310, 164.312 and 164.316 in the same manner as our clients under those regulations.

Accentable Services will mitigate, to the extent practicable, any harmful effect that is known to us of a use or disclosure of protected health information by use, or by disclosure of protected health information as provided in this statement or by client agreement.

Accentable Services will report to clients any use or disclosure of protected health information of which it becomes aware not provided for in this statement or by client agreement.

Accentable Services will ensure that any agent to whom it provides protected health information received from Accentable Services on behalf of a client agrees to the same restrictions and conditions that apply through this statement or by client agreement with Accentable Services in respect to such information.

Accentable Services will ensure that any agent to whom it provides protected health information electronically will implement reasonable and appropriate safeguards to protect it.

Accentable Services will make internal practices, books and records, including policies and procedures relating to the use and disclosure of protected health information received by Accentable Services on behalf of our clients available to clients within within (7) days after receiving such a request.

Accentable Services will document such disclosures of protected health information and information related to such disclosures as would be required for a client to respond to a request by an Individual for an accounting of disclosures of protected health information in accordance with 45 CFR 164.528 within (7) days after receiving such a request.

Accentable Services will provide to clients an accounting of disclosures of protected health information in accordance with 45 CFR 164.528 within (7) days of discovering such a disclosure. The notification shall include, to the extent possible, the identification of each individual whose unsecured protected health information has been or is reasonably believed by Accentable Services to have been included in the disclosure, and such other information available to us that the client may by law be required to include in any notification to an individual pursuant to 45 CFR Section 164.404(c). To the extent that the client is obliged to provide notice pursuant to Section 13402 ARA as result of a breach of unsecured protected health information by Accentable Services or our agent, we shall, upon written request of the client, provide such notice within (7) days.